No Hassle Returns & Exchanges
Crystal Gemstone Shop offers a 100% money back satisfaction guarantee for our crystals and gems. You can return any order within our return window for a full refund or exchange.
Please do not leave neutral or negative feedback without giving us a chance to make things right - we love keeping our collectors happy.
Please contact us within 5 days of delivery of your package if you have an issue, we have a contact button on the lower right-hand side of the shop website to send us a message. Please include the order number in your message so we can provide swift support.
Once you received return authorization, the items must be shipped back to us within 30 days. We have extended the delivery window due to covid-19 and the ongoing delays experienced in some areas. We strongly urge you to purchase tracking for your return package and you can quickly print labels for the USPS on their website and drop off the return package at any USPS receptacle, any USPS location, or hand it off to your mailperson.
How To Return
When you return an item or an order everything must be in the original packaging (or comparable); which means the bubble wrap, box, and any other packing materials used to protect your gems. It must be returned in the same box or bubble mailer (or comparable) your order arrived in, and you must include a copy of the original invoice so we can correctly identify you as the customer.
The returned order must be received in the same condition you received it in. If the returned order arrives broken due to careless re-packaging, or if you return an order without receiving the proper acknowledgement from us, your order will not be eligible for return credit.
Broken or Damaged Items in Transit
If any item in your package arrives broken, please contact us immediately and include photographs of the broken item and if the shipping box/package has damage, please send a photograph of the damaged packaging. Depending on the situation we will either provide you a return label for the broken item or provide additional instructions for your refund or exchange.
Return Procedure Once Received
We collect and process returns on Thursdays of every week. Any exchanges or refunds are handled on Thursday and Friday when the return is processed.
Happy Holidays. Now Let's Rock.
Unwrap the Delight of Amazing Stones this Holiday Season
As the holidays approach, give the gift of joy with our high-quality, authentic stones. We are passionate crystal enthusiasts and we want to share our love for these beautiful gems with you. Discover our vast selection today and find the perfect present for your loved ones.
Our Best Sellers
Ordered my 2nd one of these and I'm in love all over again! Lab is my FAV and the specimens from this shop are magnificent!
Got this and the mini stick - love them both! Love this shop!
Such a lovely stick of selenite! So solid! I love it!
Such a nice piece with some rainbow inclusions <3
My rose quartz is lovely and seems to radiate warmth
The pouch is everything I could have hoped for! The colors used for the embroidery are exquisite, and I have always felt strongly for the pentacle symbol, especially now that I am beginning my spiritual journey anew.
They have high quality items for an affordable price.
I love how they pack my orders and how fast it is delivered
Beautiful translucent stone
These are SO pretty. I'm definitely ordering more. ✨️
My niece loved this. Thanks again, Crystal Gem Shop! ✨️
Beautiful piece. I adore ruby in zoisite & this looks great in my collection. ✨️
Tightly woven, very nice piece. ✨️
I bought 3 of these, the packet saw to it that all 3 were variations of color. SO pretty! Thanks yet again, Crystal Gem Shop ✨️