Crystal Gemstone Shop offers a 100% money back satisfaction guarantee for our crystals and gems. You can return any order within our return window for a full refund or exchange.
Please do not leave neutral or negative feedback without giving us a chance to make things right - we love keeping our collectors happy.
Please contact us within 5 days of delivery of your package if you have an issue, we have a contact button on the lower right-hand side of the shop website to send us a message. Please include the order number in your message so we can provide swift support.
Once you received return authorization, the items must be shipped back to us within 30 days. We have extended the delivery window due to covid-19 and the ongoing delays experienced in some areas. We strongly urge you to purchase tracking for your return package and you can quickly print labels for the USPS on their website and drop off the return package at any USPS receptacle, any USPS location, or hand it off to your mailperson.
When you return an item or an order everything must be in the original packaging (or comparable); which means the bubble wrap, box, and any other packing materials used to protect your gems. It must be returned in the same box or bubble mailer (or comparable) your order arrived in, and you must include a copy of the original invoice so we can correctly identify you as the customer.
The returned order must be received in the same condition you received it in. If the returned order arrives broken due to careless re-packaging, or if you return an order without receiving the proper acknowledgement from us, your order will not be eligible for return credit.
If any item in your package arrives broken, please contact us immediately and include photographs of the broken item and if the shipping box/package has damage, please send a photograph of the damaged packaging. Depending on the situation we will either provide you a return label for the broken item or provide additional instructions for your refund or exchange.
We collect and process returns on Thursdays of every week. Any exchanges or refunds are handled on Thursday and Friday when the return is processed.