I ordered a lepidolite tower and it was a great product, however, on the site it guaranteed delivery in 5 days and it took two weeks, so I didn’t have the item in time for the occasion for which it was ordered. If they were experiencing delays because of the pandemic they should remove the delivery guarantee from their site. I also ordered the item to be gift-wrapped with a personalized message and they neglected to do either. They refunded The cost of the gift wrapping and shipping. It was literally the least they could do. I think I’ll shop around next time.