Crystal Gemstone Shop

Personally Hand-Picked Gemstones

Shipping Policy

Where do we ship?

We provide domestic & international shipping.  You will be quoted the most-recent rates directly from the courier during checkout.

What are the shipping charges?

All domestic orders over $35 ship free in the USA & Puerto Rico.  If you would like to upgrade to a different shipping service or speed, you can opt to upgrade at an additional cost during checkout.
International customers can purchase shipping service during checkout.  International customers may be subject to VAT, brokerage fees, or other fees direct from their country or via the courier you choose at checkout.

What shipping methods to we use?

We provide shipping via USPS or UPS for domestic and international.

What is the handling time?

We process & package orders within 3 business days.

What is the average shipping time?

Most USPS and UPS packages arrive within 7 business days.

Are there any additional fees?

International customers are responsible for any VAT, taxes, brokerage fees, or other fees imposed for import by their country.  If you have requested any special services with your local post (USA or International), they may impose other delivery or holding fees.  Please contact your local post to obtain information on any fees or taxes imposed.

What if I have Trouble With My Package Delivery?

No matter if you are domestic or international, whichever mail carrier you choose is responsible for delivery of your package. We have no control over how quickly any shipping service delivers a package once it leaves our business. We do everything we can to help with delayed or lost packages.
Domestic Customers in the USA
With the USPS - it is best to contact the local post & speak directly to the manager, post-master, or carrier, this is preferable over the 1-800 number.  With UPS, you will need to contact the 1-800 number.
International Customers
Please contact your local post if you opted for USPS shipping at checkout.  Please contact UPS in your country, if you opted for UPS during checkout. International customers are responsible for all customs fees on the package. Once a package leaves our workshop we no longer have control over the package. International customers are responsible for contacting their local carrier to determine the status of any package through the tracking number we provide you.

Multiple Payment Options

All major credit cards plus PayPal, Shop Pay, Amazon Pay, Google Pay, and Facebook Pay.

Easy Support

We are one click away with the chat bubble icon near the bottom of the screen.